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STRAKE CHRONO

Refund policy

Last updated: October 9, 2026

We want every STRAKE CHRONO order to arrive exactly as expected. Subject to the conditions below, you may request a return within 30 days after delivery.

Return eligibility

  • The return request must be submitted within 30 days of confirmed delivery.
  • The watch or accessory must be unused, unworn, unaltered, and in its original condition, with all protective films, tags, serial numbers, manuals, warranty materials, presentation boxes, and accessories intact.
  • Proof of purchase from STRAKE CHRONO is required.
  • Items that have been engraved, personalized, modified, or bracelet-sized at the customer's request are not returnable unless they are defective, damaged on arrival, or incorrectly supplied, to the extent permitted by law.
  • Gift cards and items clearly marked final sale are not returnable except where required by law.

Starting a return

Contact us through our Contact page before sending any item. Returns sent without authorization or to an address not supplied by STRAKE CHRONO may be delayed or refused. If accepted, we will provide return instructions.

Unless the item is defective, damaged on arrival, incorrectly supplied, or applicable law requires otherwise, the customer is responsible for return shipping. High-value items should be sent with tracking, insurance, and signature confirmation. The customer bears the risk of loss until the return is received by STRAKE CHRONO.

Damaged, defective, or incorrect orders

Inspect your order promptly after delivery. Contact us as soon as possible—ideally within 48 hours—if an item is damaged, defective, or incorrect so that we can investigate and resolve the issue. This requested notice period does not limit any non-waivable legal rights.

Inspection and refunds

Returned items are inspected before approval. We may reject a return or deduct a reasonable amount for diminished value when an item shows wear, damage, alteration, missing components, or use beyond what is reasonably necessary to inspect it, to the extent permitted by applicable law.

Approved refunds are issued to the original payment method, normally within 10 business days after approval. Banks and card issuers may require additional processing time. Original shipping charges, expedited shipping, customs duties, taxes, brokerage fees, and return shipping are non-refundable unless the return results from our error or applicable law requires otherwise.

Cancellations and exchanges

Cancellation requests must be submitted promptly. We cannot guarantee cancellation after processing or fulfillment has begun. For exchanges, the fastest method is usually to return the eligible item and place a new order after the return is approved.

Mandatory rights

Nothing in this policy excludes or limits rights that cannot lawfully be excluded under applicable consumer-protection law. Where such law conflicts with this policy, the mandatory legal requirement controls.