Shipping policy

Last updated: October 9, 2026

STRAKE CHRONO ships to the destinations shown as available at checkout. Shipping methods, charges, and any destination-specific estimate are displayed before payment.

Processing and delivery time

Most in-stock orders are processed within 1–3 business days. Weekends, holidays, payment review, fraud screening, address verification, product preparation, and pre-order status may extend processing time.

Our expected total delivery window is 1–30 calendar days after order confirmation, depending on the destination, selected service, carrier operations, and customs processing. Delivery dates are estimates unless we expressly state that a date is guaranteed. If we cannot ship within a promised timeframe, we will provide notice and any cancellation or refund option required by applicable law.

Tracking and delivery

Tracking information is provided when available. Tracking may take time to activate after dispatch. A shipment may require a signature. Customers must monitor tracking and make reasonable arrangements to receive the package.

Address accuracy

The customer is responsible for providing a complete and accurate delivery address. Contact us immediately if a correction is needed. We cannot guarantee changes after processing begins. Additional costs caused by an incorrect, incomplete, refused, or undeliverable address may be charged to the customer to the extent permitted by law.

International orders, duties, and taxes

Unless checkout expressly states otherwise, import duties, taxes, brokerage charges, and local fees are the customer's responsibility and are not included in the product or shipping price. Customs authorities may delay a shipment. STRAKE CHRONO cannot alter customs declarations or declare an inaccurate value.

Delays and events outside our control

Carrier disruption, customs inspection, severe weather, labor actions, emergencies, government measures, and other events outside our reasonable control may affect delivery. We will provide reasonable assistance and updates but are not responsible for delay caused solely by such events, except where applicable law provides otherwise.

Loss, damage, and delivery disputes

Inspect the package promptly and contact us through our Contact page as soon as possible if it is lost, damaged, incomplete, or marked delivered but not received. Keep all packaging and documentation while a carrier investigation is pending. We may require photographs, a written statement, proof of identity, or cooperation with the carrier before resolving a claim, where lawful.

Once a package is confirmed delivered to the address supplied at checkout, claims involving theft or loss after delivery may require a carrier or local-authority report. Nothing in this section limits rights that cannot lawfully be excluded.