Last updated: October 22, 2026
This Privacy Policy explains how STRAKE CHRONO (“we,” “us” and “our”) collects, uses and shares personal information when you visit strakechrono.com, place an order, create an account or contact us. Strake Chrono is responsible for the customer information it uses to operate this store.
Our online store is hosted on BigCommerce, which provides the ecommerce platform used to display products and support checkout and order management.
Information we collect
- Contact and delivery information: name, email address, phone number, billing address and shipping address provided at checkout or in communications.
- Order and service information: purchased products, order numbers, payment status, shipping and tracking details, return and warranty requests, and correspondence or photographs you send us.
- Account information: information submitted when registering or managing a customer account and records of account activity.
- Payment-related information: transaction references, payment status and limited details made available by payment providers. Payment credentials are handled through the payment service selected at checkout; do not email full card details to us.
- Technical and usage information: IP address, browser and device information, pages viewed and interactions, collected through the platform, cookies and similar technologies.
We receive information directly from you and from the services that support transactions, delivery, fraud prevention and store operations.
How we use information
- Process payments, confirm orders, prepare and deliver purchases, and communicate order updates.
- Manage customer accounts, answer questions, and administer returns, refunds and warranty service.
- Detect fraud, protect accounts, maintain security and resolve disputes.
- Maintain and improve store performance and understand how visitors use the website.
- Send marketing emails where you have subscribed or where otherwise permitted by law; you can unsubscribe at any time.
- Keep required business records and meet tax, accounting and other legal obligations.
Where applicable law requires a legal basis, we rely on performance of our contract with you, compliance with legal obligations, our legitimate interests in operating and protecting the store, and consent where required. You may withdraw consent without affecting processing that was lawful before withdrawal.
Who receives information
We share information as needed with BigCommerce, payment providers, shipping carriers, fulfillment and watch service partners, customer-support and communications providers, and technical service providers. For example, a carrier needs delivery details and a service partner may need model and fault information for a warranty claim. These disclosures support the services requested and are limited to what is reasonably needed.
We may also disclose information when required by law, to protect legal rights and security, with your direction or consent, or in connection with a business transfer subject to applicable safeguards. We do not rent or sell customer lists for money.
Some analytics or advertising technologies, if used, may involve disclosures treated as a “sale,” “sharing” or targeted advertising under certain privacy laws. Your applicable choices are described below. This policy does not grant permission to use such technologies without consent where consent is required.
Cookies and your choices
Cookies and similar technologies support the cart, checkout, account sign-in, security and site preferences. Analytics or advertising tools, where enabled, may also use cookies or identifiers to measure use or personalize advertising.
You can manage cookies through your browser settings and any privacy or cookie controls presented by the store. Blocking essential cookies may prevent parts of the cart, checkout or account from working. Where required, non-essential processing is subject to your consent.
To request an opt-out of the sale or sharing of personal information or targeted advertising, email support@strakechrono.com with the subject “Privacy opt-out.” We honor applicable opt-out rights and legally required browser-based preference signals, such as Global Privacy Control. An opt-out of marketing does not stop necessary order or service messages.
Our contact form uses Google reCAPTCHA to help prevent spam and automated abuse. This service may process device, browser and interaction information. Google’s Privacy Policy and Terms of Service apply to that service.
Retention and security
We keep personal information only as long as reasonably needed for the purposes described above, including order fulfillment, warranty administration, accounting, dispute resolution and legal recordkeeping. Retention depends on the type of record and applicable obligations.
We use reasonable administrative, technical and organizational safeguards and work with service providers to protect information. No internet transmission or storage system can be guaranteed completely secure. Please use a unique password for your account and avoid sending unnecessary sensitive information.
International processing
Our platform and service providers may process information in the United States and other countries where they operate. Privacy laws may differ from those in your country. Where applicable law requires safeguards for an international transfer, we use the protections required for that transfer.
Your privacy rights
Depending on where you live and applicable law, you may have rights to access, correct, delete or receive a copy of your personal information; restrict or object to certain processing; withdraw consent; or opt out of sale, sharing or targeted advertising. You may also be entitled to appeal a decision or complain to your privacy regulator.
Send a request to support@strakechrono.com or use our Contact page. Specify the right you wish to exercise and the email address connected to your order or account. We may request proportionate verification before acting and will respond within the period required by law. An authorized agent may submit a request where permitted, subject to verification. We do not discriminate against you for exercising applicable privacy rights.
Children and external websites
Our store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can review and remove it as appropriate.
Linked websites and third-party services have their own privacy practices. Please review their policies when using their services.
Contact and updates
For privacy questions or requests, contact Strake Chrono Customer Care at support@strakechrono.com. We may update this policy to reflect changes in our operations or legal requirements. The revision date appears at the top; we will provide additional notice where required.
STRAKE CHRONO Customer Care
support@strakechrono.com
Contact us — please include your order number when relevant.