Strake Chrono warranty information

Our warranty

Every watch purchased from Strake Chrono includes at least one year of our direct limited warranty from confirmed delivery. Where a longer brand-specific period is listed below or confirmed with your watch, that period applies. Our extended cover is arranged through Strake Chrono and covers manufacturing faults in the internal movement under normal use.

Contact us before returning a watch. For service under our own warranty, you are normally responsible for shipping the watch to us; any other charges and the return arrangements will be explained before you proceed. This does not limit shipping remedies required for defective goods by applicable law.

Manufacturer-backed cover

Some watches are supplied with eligible manufacturer warranty documentation. Service under that cover is subject to the brand’s conditions, region and documentation requirements. An enclosed card alone does not guarantee that every local service center will accept a claim. If local service cannot assist, contact Strake Chrono so we can assess the available route.

Service and assessment

Email support@strakechrono.com or use the form above with your order reference, watch model and details of the fault. We may request photographs, a short video or basic checks. Wait for written service instructions before sending the watch or authorizing repairs.

A covered fault will be resolved through repair, replacement or another appropriate remedy, including a refund where required. Parts availability and the diagnosis determine service time; we will communicate the proposed next step.

Selected premium brands

For brands listed under Strake Chrono Warranty—including Longines, Oris, Seven Friday and TAG Heuer—our team coordinates service directly. Any manufacturer registration or remaining factory cover is specific to the individual watch and its documentation. Strake Chrono’s own cover is separate from manufacturer authorization.

RATIO watches

RATIO is a separate watch brand. RATIO watches purchased from Strake Chrono may be returned in their original, unworn condition within 60 calendar days of delivery, with the original box, documents and accessories. Request authorization before shipping. The remaining conditions in our Returns & Refunds policy apply. The RATIO warranty period appears in the manufacturer table below.

Covered faults

The limited warranty addresses manufacturing defects in the movement or internal components during normal intended use. Keep the order confirmation and supplied warranty documents so we can verify the model, date and applicable coverage.

Exclusions and care

• Normal wear, aging, cosmetic marks, depleted batteries and routine maintenance.
• Accidental or external damage to the case, glass, crown, stem, finishes, stones, bracelet, strap, clasp or buckle.
• Water or moisture damage caused by misuse, an unsecured crown or use beyond the model’s stated water-resistance rating.
• Damage resulting from improper handling, neglect, modification or unauthorized repair.

A genuine manufacturing defect is assessed on its cause; exclusions do not remove rights that cannot legally be limited. Please speak with us before a third party opens or repairs the watch. Damage caused by unauthorized work is excluded, and any paid work requires your approval.

For an automatic watch, follow the model’s instructions for winding, setting and water resistance. For an unworn return or delivery problem, see Returns & Refunds and Shipping & Delivery.