Last updated: October 22, 2026
Every order is prepared with care and shipped with tracking. This policy explains how your STRAKE CHRONO order is prepared, dispatched and delivered.
Preparation and delivery at a glance
- Order preparation: 1–2 business days after order confirmation and successful payment verification for in-stock watches.
- Estimated delivery: 7–8 business days after dispatch. Transit time is additional to preparation time.
- USA orders: free FedEx shipping. Available destinations, services and any charges for other destinations are shown at checkout before payment.
Business days are Monday through Friday, excluding public holidays. Delivery times are estimates, not guaranteed arrival dates. Any different timing for a pre-order or special-order item will be stated before purchase.
Authentic watches, original packaging
STRAKE CHRONO supplies genuine, brand-new watches sourced through our watch supply partners. Your watch is supplied with its original brand box and the warranty card or warranty documentation provided for that model. The exact packaging and document format may vary by brand and model.
Every watch is also covered by our 1 Year International Warranty — Covered by Strake Chrono. A supplied manufacturer warranty card does not by itself confirm eligibility for a manufacturer's own warranty; our direct Strake Chrono coverage is explained on the Warranty page.
Dispatch, tracking and receipt
We provide a dispatch confirmation and tracking details when your order ships. Tracking may take some time to show its first carrier scan. Some deliveries require a signature. Please monitor tracking and arrange for someone to receive your package safely.
Address changes and in-transit orders
Check your shipping address carefully before placing an order. For an address correction or cancellation before dispatch, contact support@strakechrono.com immediately. Changes cannot be guaranteed once preparation has begun.
Once an order has been handed to the carrier and is in transit, it cannot be cancelled as a change of mind. After delivery, you may request a return under our Returns & Refunds policy if the watch remains unworn and meets the return conditions. Refusing delivery or requesting a carrier return is not an approved return and does not automatically create a right to a refund.
International orders, duties and taxes
We ship to destinations available at checkout. Unless checkout expressly states that duties and taxes are included, the recipient is responsible for import duties, taxes, brokerage charges and local fees. Customs clearance can extend transit time. We declare shipments accurately and cannot mark a commercial order as a gift or understate its value.
Delays, missing parcels and delivery problems
If we cannot dispatch within the promised preparation timeframe, we will notify you and provide a revised estimate and any option to consent to a delay or cancel for a refund required by applicable law. Carrier disruption, customs checks, severe weather and public holidays may affect transit estimates.
If your order is overdue, damaged, incomplete, or marked delivered but not received, contact us promptly with your order number. Keep the shipping box, packaging and all contents, and provide photographs or reasonable carrier-claim information when requested. We will investigate with the carrier and arrange an appropriate resolution, including replacement or refund where required.
Reasonable additional costs caused by an incorrect address, an unclaimed shipment or a refused delivery may be deducted or charged only where permitted by law. The in-transit cancellation rule does not remove your rights for non-delivery, seller error, defective goods or any other rights that cannot be excluded by law.
STRAKE CHRONO Customer Care
support@strakechrono.com
Contact us — please include your order number when relevant.