Last updated: October 22, 2026
We want you to choose your watch with confidence. Please review the conditions below before requesting a return. Delivery issues are covered in Shipping & Delivery, and product defects after purchase are also addressed in our Warranty.
30-day return window
You may request a change-of-mind return within 30 calendar days after confirmed delivery. Contact support@strakechrono.com with your order number and the reason for your request before sending anything back. We will provide return authorization and the correct return instructions.
RATIO watches: the specific 60-calendar-day return window described in our Warranty Centre applies to RATIO watches purchased from Strake Chrono. The remaining unworn condition, authorization and return requirements below still apply.
Return condition: unworn and complete
For a change-of-mind return, the watch must be unworn, unused, unaltered and in its original condition. Please inspect it carefully without wearing it, removing protective materials or adjusting the bracelet if you may wish to return it.
- Return the original brand box, warranty card or documentation, manuals, accessories and every item supplied with the watch.
- All original tags, protective films, labels and serial-number markings must remain intact.
- Include proof of purchase. The watch must show no scratches, marks, signs of wear, sizing or other modification.
Engraved, personalized, bracelet-sized, worn or otherwise altered watches are not eligible for a change-of-mind return. Gift cards and items clearly identified as final sale before purchase are also excluded. These exclusions do not limit remedies for faulty, damaged or incorrectly supplied items, or rights required by law.
Cancellation before and after dispatch
If you wish to cancel before dispatch, contact us immediately. We will try to stop the order, but cannot guarantee cancellation once preparation has begun.
An order that has been handed to the carrier and is in transit cannot be cancelled as a change of mind. Wait for delivery, then contact us to discuss a return under this policy. The watch must remain unworn and meet the conditions above. A refused delivery or an unauthorized return does not automatically qualify for a refund.
This restriction does not prevent you from contacting us about a late, lost or undelivered shipment and does not override legally required cancellation or refund rights. See Shipping & Delivery for assistance.
How to send an approved return
Do not send a watch to an address on the parcel, a supplier or a brand service center without our instructions. After authorization, package it securely and follow the return details we provide. Use a tracked and adequately insured service and keep your receipt until the return is resolved.
For a change-of-mind return, the customer pays return shipping. We cover reasonable return shipping where the item was incorrectly supplied, arrived damaged or has a covered defect, subject to our instructions and applicable law.
Damaged, defective or incorrect items
Please inspect your delivery promptly. Contact us as soon as possible, preferably within 48 hours, if anything is damaged, missing or incorrect. Include photographs and keep all packaging. The 48-hour request helps our investigation and does not shorten your statutory rights or our warranty period.
For a watch that develops a fault during normal use, read our 1-year Strake Chrono Warranty and contact us before arranging any repair.
Inspection and refunds
We inspect returned watches and notify you whether your refund is approved. A change-of-mind return that fails the stated conditions may be declined or, where lawful and agreed, subject to a deduction reflecting actual loss in value. We will explain any decision.
Approved refunds are issued to the original payment method, normally within 10 business days after approval. Your bank or payment provider may take additional time to post the credit.
Original paid shipping, expedited-service charges, customs duties, import taxes and brokerage fees are normally non-refundable for change-of-mind returns, except where our error or applicable law requires otherwise. No original shipping fee is deducted when the original service was free. Duties paid directly to an authority may need to be reclaimed from that authority.
Exchanges and your rights
For a different model, request an eligible return and place a new order. Stock and pricing are determined at the time of the new order.
Nothing in this policy excludes or restricts any consumer right that cannot lawfully be waived, including remedies for non-delivery, defective goods or goods that do not match their description.
STRAKE CHRONO Customer Care
support@strakechrono.com
Contact us — please include your order number when relevant.